The following is a short book preview contributed by the Ohio State University Leadership Center.

I Think I Can

From:  Arussy, L., (2008).  Excellence every day: make the daily choice – inspire your employees and amaze your customers.  Medford, NJ: Information Today, Inc.

You think you can deliver excellence? Well, that is a good start. But the crucial question is not whether you can. With your unique skills and experience, you are more than capable of delivering excellence in your interest areas. The crucial question is whether you want to. To teach superior performance, you need to want to do it. The commitment to excellence has to come from your heart, not your head. Thinking is a logical process based on facts and assessments, but it doesn’t necessarily lead to action. Wanting is the subjective and is the result of your personal choice. Many people might share the same capabilities to deliver excellence. But only those who choose to use them will deliver excellence.

Wanting is the willingness to do it because it is worthy of doing. It is a very personal choice; it is a personal commitment to promote a personally important cause (Arussy, 2008, p.212-213).

Excellence Every Day is available on loan from the Ohio State University Leadership Center. To borrow this resource or any other resource, please go to the resource search page.

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The OSU Leadership Center is home to a wealth of resources to help you and the people you work with improve your leadership and interpersonal skills. Please check the materials in our Lending Library (available to you for a small annual fee), Leadership Publications (absolutely free), and links to other leadership-related information.

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