The following is a short book preview contributed by the Ohio State University Leadership Center.

The Civility Solution:
What to do When People are Rude

From: P. M. Forni
New York: St. Martin’s Press (2008)

1. Slow down and be present in your life.
2. Listen to the voice of empathy.
3. Keep a positive attitude.
4. Respect others and grant them plenty of validation.
5. Disagree graciously and refrain from arguing.
6. Get to know the people around you.
7. Pay attention to the small things.
8. Ask, don’t tell, (Forni, p. 29).

The Civility Solution is available on loan from the Ohio State University Leadership Center. To borrow this resource or any other resource, please go to the resource search page.

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The OSU Leadership Center is home to a wealth of resources to help you and the people you work with improve your leadership and interpersonal skills. Please check the materials in our Lending Library (available to you for a small annual fee), Leadership Publications (absolutely free), and links to other leadership-related information.

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