The following is a short book preview contributed by the Ohio State University Leadership Center.

From: P. M. Forni, The Civility Solution: What to Do When People Are Rude. New York: St. Martin’s Press (2008)

Maybe familiarity does breed contempt. But it also leads to care, affection, and love. Although it is true that closeness does not confer immunity from rudeness, we tend to behave better with people we know or with whom we have even a very loose connection. If the fender-bending driver who rearranges your morning commute turns out to be your next-door neighbor, patience and poise will come more easily. By getting to know those around you, you expand the group of people whom you treat particularly well and who treat you accordingly (Forni, p. 42).

The Civility Solution is available on loan from the Ohio State University Leadership Center. To borrow this resource or any other resource, please go to the resource search page.

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The OSU Leadership Center is home to a wealth of resources to help you and the people you work with improve your leadership and interpersonal skills. Please check the materials in our Lending Library (available to you for a small annual fee), Leadership Publications (absolutely free), and links to other leadership-related information.

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