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Treat vendors and partners like customers

  • Would you cancel a deal on a customer without notice?

    Would you not return a phone call to a partner for a week?

    Would you cancel a meeting on a customer with no notice?

    If not, then why would you do that with a vendor that serves you or a partner/distributor? Is it just because you can?

    Your relationships are critical. All of them. Not just the ones that would get you in trouble if you mismanaged.

    We’ve worked with some corporate clients who seem to feel that vendors are a dime-a-dozen and can be treated poorly. It’s arrogant.

    Arrogance is a bad habit that can creep into all aspects of your persona.

    Be human, even if you have leverage over someone because you’re paying them. It’s just the right thing to do. And of course you never know how your reputation will effect your future.

    Help your vendors be successful – it’s in your best interest.

    Photo credit: AndyRoberts Photos

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  • http://www.howictheworld.com Hotrao

    I agree every word on what you said.
    I think that all stays on maintaining balance and a professional relationship every time.
    Customers, colleagues and vendors are all important to succeed and taking care also of the last is a critical success point.
    I tried to give a perception of this in an article on my site (
    http://www.howictheworld.com/wp-admin/post.php?post=3124).

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